Computer Support Specialists

Computer Support Specialists typically perform the following tasks: • Oversee the daily performance of computer systems. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. • Answer user inquiries regarding computer software or hardware operation to resolve problems. • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. • Confer with staff, users, and management to establish requirements for new systems or modifications. • Enter commands and observe system functioning to verify correct operations and detect errors. • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. • Refer major hardware or software problems or defective products to vendors or technicians for service. • Prepare evaluations of software or hardware, and recommend improvements or upgrades. • Develop training materials and procedures, or train users in the proper use of hardware or software. • Inspect equipment and read order sheets to prepare for delivery to users. • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software. • Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis. • Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software. • Modify and customize commercial programs for internal needs.