Information Clerks

Information Clerks typically perform the following tasks: • Maintain files and control records to show correspondence activities. • Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence. • Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary. • Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints. • Compile data from records to prepare periodic reports. • Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service. • Route correspondence to other departments for reply. • Ensure that money collected is properly recorded and secured. • Process orders for goods requested in correspondence. • Present clear and concise explanations of governing rules and regulations. • Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature. • Compute costs of records furnished to requesters, and write letters to obtain payment. • Compile data pertinent to manufacture of special products for customers. • Type acknowledgment letters to persons sending correspondence. • Complete form letters in response to requests or problems identified by correspondence. • Confer with company personnel regarding feasibility of complying with writers' requests. • Prepare records for shipment by certified mail.