Retail Sales Workers

Retail Sales Workers typically perform the following tasks: • Receive payment or obtain credit authorization. • Assist customers, such as responding to customer complaints and updating them about back-ordered parts. • Fill customer orders from stock, and place orders when requested items are out of stock. • Receive and fill telephone orders for parts. • Locate and label parts, and maintain inventory of stock. • Prepare sales slips or sales contracts. • Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices. • Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions. • Examine returned parts for defects, and exchange defective parts or refund money. • Manage shipments by researching shipping methods or costs and tracking packages. • Mark and store parts in stockrooms, according to prearranged systems. • Maintain and clean work and inventory areas. • Place new merchandise on display. • Advise customers on substitution or modification of parts when identical replacements are not available. • Discuss use and features of various parts, based on knowledge of machines or equipment. • Demonstrate equipment to customers, and explain functioning of equipment. • Measure parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes. • Pick up and deliver parts. • Repair parts or equipment.