Concierges

Concierges typically perform the following tasks: • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations. • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events. • Provide directions to guests. • Order flowers for guests. • Make travel arrangements for sightseeing or other tours. • Pick up and deliver items or run errands for guests. • Plan special events, parties, or meetings, which may include booking musicians or celebrities. • Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests. • Arrange childcare services for guests. • Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides. • Assist guests with special needs by providing equipment such as wheelchairs. • Receive, store, or deliver luggage or mail. • Perform office duties on a temporary basis when needed. • Arrange for the replacement of items lost by travelers. • Provide business services for guests, such as sending or receiving faxes or shipping packages. • Arrange for interpreters or translators when patrons require such services. • Provide food and beverage services to guests. • Clean and tidy hotel lounge.