Funeral Service Workers

Funeral Service Workers typically perform the following tasks: • Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services. • Schedule funerals, burials, or cremations. • Deliver death certificates to medical facilities or offices to obtain signatures from legally authorized persons. • Offer counsel and comfort to families and friends of the deceased. • Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws. • Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff. • Complete and maintain records, such as state-required documents, tracking documents, or product inventories. • Sell funeral services, products, or merchandise to clients. • Plan and implement changes to service offerings to meet community needs or increase funeral home revenues. • Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters. • Negotiate contracts for prearranged funeral services. • Explain goals, policies, or procedures to staff members. • Schedule work hours for funeral home or contract employees. • Set prices or credit terms for funeral products or services. • Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements. • Interview and hire new employees. • Identify skill development needs for funeral home staff. • Direct or monitor administrative, support, repair, or maintenance services for funeral homes. • Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals. • Attend or make presentations at community events to promote funeral home services or build community relationships.