Gambling Services Workers

Gambling Services Workers typically perform the following tasks: • Resolve customer complaints regarding problems, such as payout errors. • Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor. • Track supplies of money to tables and perform any required paperwork. • Explain and interpret house rules, such as game rules or betting limits. • Prepare work schedules and station arrangements and keep attendance records. • Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary. • Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games. • Train new workers or evaluate their performance. • Market or promote the casino to bring in business. • Interview and hire workers. • Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals. • Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages. • Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating. • Set and maintain a bank and table limit for each game. • Direct the compilation of summary sheets that show wager amounts and payoffs for races or events. • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy. • Record, collect, or pay off bets, issuing receipts as necessary. • Notify board attendants of table vacancies so that waiting patrons can play. • Monitor credit extended to players. • Monitor the performance of the gaming floor, relocating games and installing new games as necessary.