Lodging Managers

Lodging Managers typically perform the following tasks: • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints. • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments. • Confer and cooperate with other managers to ensure coordination of hotel activities. • Greet and register guests. • Monitor the revenue activity of the hotel or facility. • Manage and maintain temporary or permanent lodging facilities. • Train staff members. • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures. • Coordinate front-office activities of hotels or motels, and resolve problems. • Inspect guest rooms, public areas, and grounds for cleanliness and appearance. • Assign duties to workers, and schedule shifts. • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted. • Interview and hire applicants. • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection. • Collect payments and record data pertaining to funds and expenditures. • Develop and implement policies and procedures for the operation of a department or establishment. • Prepare required paperwork pertaining to departmental functions. • Show, rent, or assign accommodations. • Perform marketing and public relations activities. • Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.