Social and Community Service Managers

Social and Community Service Managers typically perform the following tasks: • Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management. • Direct activities of professional and technical staff members and volunteers. • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively. • Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits. • Prepare and maintain records and reports, such as budgets, personnel records, or training manuals. • Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints. • Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated. • Recruit, interview, and hire or sign up volunteers and staff. • Research and analyze member or community needs to determine program directions and goals. • Implement and evaluate staff, volunteer, or community training programs. • Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies. • Speak to community groups to explain and interpret agency purposes, programs, and policies. • Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted. • Plan and administer budgets for programs, equipment, and support services. • Represent organizations in relations with governmental and media institutions. • Direct fundraising activities and the preparation of public relations materials.